FREQUENTLY ASKED QUESTIONS

What if an item does not fit?

If an item you have purchased online does not fit and you wish to exchange for a different size, please email or call us to check the stock availability. Online orders can only be returned within 30 days of receipt and must be in the original condition with all swing tags still attached.

Can I return my order if I change my mind?

Yes, please fill in the returns form included with your invoice and send the items back to the Web Store. Online orders can only be returned within 30 days of receipt and must be in the original condition with all swing tags still attached.

Please email sales@signcentre.co.nz if you require a returns form.

Can I return a sale item?

There will be no refunds on sale items. We will however provide an exchange or credit for incorrect size or change of mind.Online orders can only be returned within 30 days of receipt and must be in the original condition with all swing tags still attached.

How do I return an item?

Online returns can be sent back to the Web Store within 30 days of receipt. Please ensure you have filled out the returns form along with the original invoice when sending your items back to us. Package your parcel securely, affix postage and send to:

Sign Centre Online Store
94A Newton  Road, Omanu
Mount Maunganui 3116
New Zealand

Alternatively credits and exchanges for online purchases can be made in store. If you are unsure of how and where to return your item please contact us on 07 57 57 500 or sales@signcentre.co.nz

Have you received my returned items?

We will contact you when we have processed your request. We recommend that you return your items via registered mail, to ensure a safe and documented delivery. Sign Centre are not liable for the loss or damage of an item being returned. Your return can take up to 5 working days to process from arrival.

How do I return a faulty item?

If a fault should appear after a garment has been worn please launder before returning.
Any refunds will be made back to the original payment method i.e. credit card or gift card.

Returning goods purchased as special offers

If you return a single item purchased as part of a multi-buy promotion (i.e. buy one get one half price) you will be refunded the full price of that item less the total discount given in the offer. If you return all the items purchased with the multi-buy promotion you will be credited (by refund or gift card) the full multi-buy value.
For combination purchases (i.e. Get the lowest item free) you must return any free items back to us before we can process your return.

Postage Costs

Postage costs for returning items will be at your own expense. If your item is faulty please contact 07 57 57 500 or sales@signcentre.co.nz and we will arrange the return postage of your item/s

If an item/s is being exchanged for a different product, shipping fees for the exchange will be waivered.

Note: Any international order exchanges and change of mind returns will not be refunded freight. If returning an item for an exchange the original freight free price will need to be paid to the Sign Centre Ltd before the exchange can be processed. This can be arranged with sales@signcentre.co.nz or call 07 57 57 500.

What if an item does not fit?

If an item you have purchased online does not fit and you wish to exchange for a different size, please email or call us to check the stock availability. Online orders can only be returned within 30 days of receipt and must be in the original condition with all swing tags still attached.

 

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