This Privacy Policy explains how Sign Centre Ltd (“Sign Centre”, “we”, “us”) collects, uses, stores, and protects personal information when you visit signcentre.co.nz, shop online, request a quote, or otherwise deal with us.

We comply with the Privacy Act 2020 (New Zealand). Personal information is handled fairly, for clear purposes, and only as described below.

Who we are

Sign Centre is a family-owned signage, print, and manufacturing business based in Mount Maunganui. We serve customers across the Bay of Plenty and New Zealand, including other sign businesses ordering trade supplies online.

Information we collect

Depending on how you use our website and services, we may collect:

  • Identity and contact details — name, email address, phone number, billing and delivery address.
  • Business details — company or trading name, job title, and industry (where relevant to trade or commercial orders).
  • Order and account information — products ordered, order history, quotes, invoices, delivery instructions, and communications about your job.
  • Payment-related information — transaction references and payment status. Card details are processed by our payment provider; we do not store full card numbers on our servers.
  • Artwork and job files — logos, designs, images, and specifications you upload for print, signage, or manufacture.
  • Website and device data — IP address, browser type, pages viewed, referring URL, and similar technical data collected through cookies and analytics tools.
  • Marketing preferences — whether you have subscribed to our newsletter or opted in/out of promotional email.
  • Support records — emails, phone notes, and messages when you contact us.

You may browse much of our site without providing personal information. We only collect what is reasonably needed for the purpose of your enquiry, order, or account.

How we use your information

We use personal information to:

  • process and deliver online and in-store orders;
  • prepare quotes, artwork, proofs, and production files;
  • communicate about orders, deliveries, installation, or support;
  • maintain accounts, warranties, and business records;
  • improve our website, products, and customer experience;
  • send marketing communications where you have agreed, or where permitted by law;
  • meet legal, tax, and accounting obligations; and
  • protect our business, website, and customers from fraud or misuse.

If you do not provide information we reasonably need to fulfil an order or service, we may be unable to complete that work.

Cookies and analytics

Our website may use cookies and similar technologies to keep the shop working (for example, cart and login sessions), remember preferences, and understand how visitors use the site.

We may use analytics services such as Google Analytics to collect aggregated, pseudonymous usage data. You can control cookies through your browser settings. Blocking some cookies may affect checkout or site functionality.

Online shop and payments

When you purchase through our WooCommerce shop, your order data is stored in our website systems and may be processed by trusted service providers that help us operate the store, including:

  • payment gateway providers;
  • website hosting and security providers;
  • email and transactional messaging services; and
  • courier and freight companies for delivery.

These providers may process data on our behalf under contractual obligations to protect it and use it only for the services they provide to us.

When we share information

We do not sell your personal information.

We may disclose information:

  • to couriers and installers so goods reach the correct address or are fitted on site;
  • to specialist subcontractors where part of a job is produced externally (only the information needed for that task);
  • to IT, hosting, payment, and software providers who support our operations;
  • to professional advisers where required (for example accountants or lawyers); and
  • where required or authorised by New Zealand law, regulation, or court order.

Overseas disclosure

Some of our service providers (for example website hosting, email, analytics, or payment processing) may store or process data outside New Zealand. Where this occurs, we take reasonable steps to ensure those providers protect personal information in line with New Zealand privacy standards.

How long we keep information

We retain personal information only for as long as needed for the purposes above, including:

  • the life of an order, warranty, or customer relationship;
  • legal and tax record-keeping requirements; and
  • dispute resolution or enforcement of our terms.

Artwork and production files may be kept to support reorders or repeat jobs unless you ask us to delete them and we no longer need them for business or legal reasons.

Your rights

Under the Privacy Act 2020, you have the right to:

  • access personal information we hold about you;
  • request correction of inaccurate, incomplete, or misleading information; and
  • complain to the Office of the Privacy Commissioner if you believe we have interfered with your privacy.

To request access or correction, contact us using the details below. We may need to verify your identity before releasing information. We will respond within a reasonable time.

If you receive marketing email from us, you can unsubscribe at any time using the link in the message or by contacting us directly.

Security

We use reasonable physical, technical, and administrative safeguards to protect personal information from unauthorised access, loss, misuse, or disclosure. No online system is completely secure; please use strong passwords for any account and contact us promptly if you suspect unauthorised access.

Children

Our website and services are directed at businesses and adults. We do not knowingly collect personal information from children under 16 without appropriate consent.

Links to other websites

Our site may link to third-party websites. We are not responsible for their privacy practices. Please read their policies before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with an updated “Last reviewed” date. Material changes may also be noted on our website where appropriate.

Last reviewed: 16 June 2026

Contact us

For privacy questions, access or correction requests, or complaints about how we handle personal information:

If you remain concerned after contacting us, you may contact the Office of the Privacy Commissioner.