This Privacy Policy outlines how The Sign Centre (https://www.signcentre.co.nz/) collects, uses, and protects any personal information that you provide when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

  • Contact Information: Name, email address, physical address, and telephone number.

  • Company Information: Business name and company details.

  • Order and Transaction Data: Information related to your purchases, including order history, payment details (processed securely by third-party payment gateways, not stored by us), and delivery addresses.

  • User-Submitted Content: Any text, images, designs, or files that you upload for printing or design services.

  • Website Usage Data: We may use tools like Google Analytics to collect anonymous information about your visit, such as your IP address, browser type, and pages visited. This helps us improve our website and services.

2. How We Use the Information

We collect this information for the following purposes:

  • To Process Orders and Fulfill Services: To create, produce, and deliver the design and print products you have ordered.

  • To Communicate With You: To provide customer support, respond to your inquiries, and send you updates about your order status.

  • For Internal Record Keeping: To maintain a history of your orders and transactions.

  • To Improve Our Services: We may use feedback and usage data to enhance our website, product offerings, and customer experience.

  • For Marketing Purposes: With your explicit consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt out of these communications at any time.

3. Information Sharing and Disclosure

We are committed to protecting your personal information and will not sell, distribute, or lease your data to third parties unless we have your explicit permission or are required by law to do so.

We may share your information with trusted third-party service providers who assist us in operating our business and fulfilling our services, such as:

  • Payment Processors: To securely handle your credit card and other payment transactions.

  • Courier and Shipping Companies: To deliver your orders to the correct address.

  • Subcontractors: In some cases, we may use other print services to fulfill a portion of your order, but only the necessary information (e.g., delivery name and address) will be shared.

These third parties are obligated to keep your information confidential and secure.

4. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access Your Information: You can request details of the personal information we hold about you.

  • Request a Correction: You can ask us to correct any inaccurate or incomplete information we hold about you.

  • Request Deletion: You can ask for your personal information to be deleted from our records.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible.

5. Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us